Sourcing privacy first
Support, packaging, and route communication are handled with discretion where destination rules allow.
Delivery policy
Shipping & Returns
We focus on clear delivery expectations, privacy-first packaging, and practical return boundaries for adult-product orders.
Final quote clarity
We separate source price, selected options, domestic China shipping, buying service fee (USD 10 for product value up to USD 500; 3% of product value above USD 500), packaging, and international route before payment.
Source verification
Key details such as seller response, material, size, included options, timing, and destination limits are checked before payment.
Private verification layer
Manual checks before payment guidance
For sensitive adult-product orders, support can check stock signals, selected options, plain packaging needs, destination-route feasibility, and missing order details before guiding the next payment step.
Stock signal Selected options Plain packaging Route feasibility
Shipping and tracking summary
Summary: MakeLoveDoll treats shipping as a quote-confirmed route, not a blanket free-shipping promise. Product size, body weight, package dimensions, privacy handling, route availability, destination rules, and customs limits are reviewed before a final payment request is complete.
| Buyer question | Short answer | Confirmed before payment |
|---|---|---|
| Is tracking always available? | Tracking is shared when the selected carrier route supports it. | Carrier route, destination, package profile, and route feasibility. |
| Is discreet packaging included? | Neutral packaging is used where practical, subject to carrier and customs requirements. | Privacy handling, external labeling limits, and destination documentation needs. |
| Can shipping cost change? | Yes. Large adult products require final freight review before payment. | Body size, package weight, dimensions, international freight, taxes, and duties. |
Shipping information
These details are published for buyers and for Google merchant surfaces. They describe the standard MakeLoveDoll shipping policy, while final order pricing still requires product, route, destination, and packaging confirmation.
Covered destinations
Standard route review is available for US, CA, GB, AU, DE, FR, JP, KR. Other destinations require manual support confirmation before payment.
Delivery time shown to Google
Supplier-direct and custom orders usually need 3-28 days before dispatch, then 7-30 days in transit after dispatch. Exact delivery depends on carrier, customs, route changes, holidays, and destination restrictions.
Shipping cost shown to Google
Shipping is not represented as free. Google is given a maximum structured estimate of USD 799 because final cost depends on body size, packing weight, dimensions, route availability, customs limits, and privacy handling.
Before payment
Support confirms product availability, final package profile, route feasibility, shipping cost, and delivery expectation before any final payment request is treated as complete.
Returns and defect claims
Adult products require stricter handling than ordinary consumer goods. The return policy below is intentionally narrow and must be approved by support before any product is shipped back.
Return window
Defective-item claims must be reported within 14 days after delivery and before use where applicable. Clear photo or video evidence and order information are required.
Return eligibility
Customer-remorse returns are restricted because products are intimate-use adult goods. Damaged or defective items are reviewed case by case before any return is authorized.
Return shipping
Do not send products back without written support approval. Unless support states otherwise, the customer is responsible for arranging the return shipment and label.
Resolution
Eligible defect claims may be handled through replacement parts, exchange support, supplier correction, or another approved after-sales resolution rather than an automatic cash refund.
Who provides evidence, who acts, and what may happen
This matrix makes the review path explicit. It does not promise an automatic refund before the evidence, supplier, warehouse, carrier, and approved quote records are checked.
| Issue | Buyer evidence | MakeLoveDoll responsibility | Possible outcome |
|---|---|---|---|
| Transit carton damage | Photos or video of the unopened parcel, shipping label, outer carton, and damage before disposal. | Record the incident, review packing and route records, and open or support a carrier claim where the route permits. | Carrier investigation, logistics claim, or another documented resolution. Compensation is not guaranteed until responsibility is established. |
| Confirmed model mismatch | Order reference, product and label photos, and an unboxing video where available. | Compare the delivered item with the approved quote, supplier confirmation, and available QC records. | Correction, replacement support, supplier remedy, or another approved resolution based on the evidence. |
| Missing confirmed accessory | Unboxing video, contents photos, and the approved option or packing list. | Check the approved configuration and packing records, then raise the shortage with the responsible supplier or warehouse. | Accessory replacement, supplier correction, credit, or another documented case resolution. |
| Minor custom appearance variance | Clear comparison photos against the approved reference and option notes. | Ask the supplier to assess whether the variance exceeds the approved custom-production boundary. | Case review only. Handmade, batch, lighting, and screen-color differences do not automatically qualify for return or cash refund. |
| Buyer remorse after use | Not applicable. | Explain the intimate-goods return restriction and assess only separate defect evidence, if any. | Normally not eligible for return or refund. |
| Seller unavailable before purchase | No buyer evidence required; seller availability is checked during quote review. | Do not place the supplier order without a revised quote and buyer approval. Offer alternatives or a refund option if funds were already collected. | Revised quote, alternative model, or return of the unused amount according to the original payment method and confirmed terms. |
Processing window
Stock and supplier-direct products usually need confirmation time before dispatch. Custom orders can require additional production and supplier handling time.
Packaging standard
Eligible orders are prepared in neutral packaging where practical. External labeling is kept limited to carrier and customs requirements.
Delivery cost
Final logistics cost depends on product size, weight, destination, route, customs rules, and required privacy handling.
Returns boundary
Because products are intimate-use goods, returns are limited. Defective-item claims must be reported promptly with photos or video evidence.
What happens after you request or place an order
Send the source target
Send Taobao, 1688, supplier, or catalog reference links with photos, desired material, body style, budget, delivery country, and timing.
Verify quote inputs
Support reviews seller availability, option fit, rough landed cost, customization limits, privacy packaging, and route feasibility.
Approve the quote path
Before payment, confirm the selected source, options, package assumptions, shipping route, and any special notes.
Order and verify
After order confirmation, product details, stock position, and handling notes are reviewed where available.
Discreet delivery
Orders are prepared with privacy-focused packaging and tracking communication when the route supports it.
Important logistics notes
Delivery timing and cost can change when supplier availability, route capacity, customs requirements, weather, holidays, or carrier restrictions change. Buyers remain responsible for local import legality, customs duties, taxes, and destination rules.
Need help choosing?
Send your product link or budget and destination.
Support can help compare product options, material choices, and delivery constraints before you purchase.