Discreet by default
Support, packaging, and delivery communication are designed to avoid unnecessary exposure.
Delivery policy
Shipping & Returns
We focus on clear delivery expectations, privacy-first packaging, and practical return boundaries for adult-product orders.
Clear buying guidance
We compare product price, material, customization, and delivery expectations instead of showing only sticker price.
Pre-order clarity
Key details such as material, size, timing, and destination limits should be checked before payment.
Private verification layer
Manual checks before payment guidance
For sensitive adult-product orders, support can check stock signals, selected options, plain packaging needs, destination-route feasibility, and missing order details before guiding the next payment step.
Stock signal Selected options Plain packaging Route feasibility
Shipping information
These details are published for buyers and for Google merchant surfaces. They describe the standard MakeLoveDoll shipping policy, while final order pricing still requires product, route, destination, and packaging confirmation.
Covered destinations
Standard route review is available for US, CA, GB, AU, DE, FR, JP, KR. Other destinations require manual support confirmation before payment.
Delivery time shown to Google
Supplier-direct and custom orders usually need 3-28 days before dispatch, then 7-30 days in transit after dispatch. Exact delivery depends on carrier, customs, route changes, holidays, and destination restrictions.
Shipping cost shown to Google
Shipping is not represented as free. Google is given a maximum structured estimate of USD 799 because final cost depends on body size, packing weight, dimensions, route availability, customs limits, and privacy handling.
Before payment
Support confirms product availability, final package profile, route feasibility, shipping cost, and delivery expectation before any final payment request is treated as complete.
Returns and defect claims
Adult products require stricter handling than ordinary consumer goods. The return policy below is intentionally narrow and must be approved by support before any product is shipped back.
Return window
Defective-item claims must be reported within 14 days after delivery and before use where applicable. Clear photo or video evidence and order information are required.
Return eligibility
Customer-remorse returns are restricted because products are intimate-use adult goods. Damaged or defective items are reviewed case by case before any return is authorized.
Return shipping
Do not send products back without written support approval. Unless support states otherwise, the customer is responsible for arranging the return shipment and label.
Resolution
Eligible defect claims may be handled through replacement parts, exchange support, supplier correction, or another approved after-sales resolution rather than an automatic cash refund.
Processing window
Stock and supplier-direct products usually need confirmation time before dispatch. Custom orders can require additional production and supplier handling time.
Packaging standard
Eligible orders are prepared in neutral packaging where practical. External labeling is kept limited to carrier and customs requirements.
Delivery cost
Final logistics cost depends on product size, weight, destination, route, customs rules, and required privacy handling.
Returns boundary
Because products are intimate-use goods, returns are limited. Defective-item claims must be reported promptly with photos or video evidence.
What happens after you request or place an order
Share your target
Send product links, photos, desired material, body style, budget, delivery country, and timing.
Compare options
Support reviews model fit, rough landed cost, customization limits, availability, and packaging requirements.
Confirm order path
Before payment, confirm the selected product, shipping expectation, and any special notes.
Order and verify
After order confirmation, product details, stock position, and handling notes are reviewed where available.
Discreet delivery
Orders are prepared with privacy-focused packaging and tracking communication when the route supports it.
Important logistics notes
Delivery timing and cost can change when supplier availability, route capacity, customs requirements, weather, holidays, or carrier restrictions change. Buyers remain responsible for local import legality, customs duties, taxes, and destination rules.
Need help choosing?
Send your product link or budget and destination.
Support can help compare product options, material choices, and delivery constraints before you purchase.